Our Most Common FAQ's
Q: What is your return & exchange policy?
A: We do not offer refunds on paint purchases. We do offer a free, one time color exchange, and only under these conditions:
For paint products ONLY, we offer a free one time color exchange for a different color in the same size, within 48 hours from original purchase, and only paints that have NOT been opened, with all original factory product seals in tact will be accepted. If you are unsure of your color choice, we have tester sizes available for purchase, as well as free color sample spoons. No refunds for paints will be given.
For all other items in the store:
Because of the unique nature of our boutique business, which includes one-of-a-kind, vintage, and found items, as well as individual local vendors that sell items in our store, all sales are final.
Should you purchase a defective item, you can contact the shop directly and we can make appropriate arrangements to replace that item.
Q: How can I receive your Newsletters?
A: Join our email list HERE and be the first to know of sales, workshop & class schedules, and our newest products we're sure you're going to love.
Q: How can I join your Loyalty Program?
A: We use FiveStars Loyalty, you can sign up HERE
Earn points and rewards for every dollar you spend in-store (not available for online purchases at this time).
Q: I saw something you shared on your social media, but there's not a link to purchase. How can I buy it?
A: If you see something on our Instagram stories, Facebook page, photos, etc. that you're interested in, feel free to email us at email@example.com or DM us directly on the social medial sites to ask any questions and make order arrangements.
Q: Do you negotiate on prices, especially on furniture?
Q: Do you do custom furniture painting for clients?
We are now accepting applications for custom painting services. All of our custom paint projects are completed on site, and we use our FUSION™ Mineral Paint products.
For more info, click HERE to go to our Custom Painting page.
Q: Do you take furniture on consignment?
A: No. We sell our own pieces that we source, paint, and refinish. We have also carefully selected our furniture artists who sell their pieces in our shop. They are chosen based on many factors.
We do occasionally purchase pieces from individuals if we feel the price is fair and it's a piece that we can sell well in the shop. Keep in mind that sometimes your pieces are lovely and while we may personally like them, we're very in tune with what our customers and clients are looking for and your pieces may not be a great fit for our specific customer.
We do accept donations of furniture and home decor pieces.
Q: Are you accepting new local artists and products?
A: Not at the moment.
You're welcome to email us anytime at firstname.lastname@example.org to discuss your local art & products.
Q: Do you do workshops, private parties, birthday parties, rent out the workshop space, etc?
A: Yes to all the above. You can find our workshops & class schedule HERE, plus we always announce them on our social media and in emails.
As for parties, workshop space rental, etc contact us at email@example.com and we can discuss it further.
Q: How can I place a local order with free local or curbside pick up?
A: For free local pickup, simply choose that option at checkout, and we will contact you via email when your order is ready.
For curbside, choose local pickup at checkout online and leave us a note that it will need to be a curbside order, and we'll contact you directly about making pickup arrangements.
Q: How long have you been open in Franklin?
A: The Blue Cardinal originally opened as Farm Fresh Vintage Franklin in Feb. 2019.
We changed the name to The Blue Cardinal in November 2020.