Shop & Covid-19 FAQ
Our Most Common FAQ's
Q: How long have you been open in Franklin?
A: The Blue Cardinal originally opened as Farm Fresh Vintage Franklin in Feb. 2019.
We changed the name to The Blue Cardinal in November 2020.
Q: Do you do custom furniture painting for clients?
A: Not in the shop at this time, but we do know people who are doing custom paint projects and are happy to connect you with them.
Q: Do you take orders to have custom furniture built?
A: We know several talented carpenters and designers that we can have create unique pieces for you.
Q: Do you take furniture or clothing on consignment?
A: For clothing, no. We have a vendor who rents the clothing space and she sources her own items.
For furniture, not usually. We do occasionally purchase pieces if we feel the price is fair and it's a piece that we can sell well in the shop. Keep in mind that sometimes your pieces are gorgeous and while we may love them personally, we're very in tune with what our customers and clients are looking for and your pieces may not be a great fit for our specific customer.
We do accept donations of furniture and home decor pieces.
Q: Are you looking for new booth vendors or artists?
A: We currently have a wait list for both, but and we're always willing to chat with local artists as a source for new, unique products for the shop. You're welcome to email us anytime at firstname.lastname@example.org and get put on the vendor waiting list and to discuss your local art & products.
Q: Do you accept returns or exchanges?
A: Because of the unique nature of our boutique business, which includes one-of-a-kind, vintage, and found items, as well as individual local vendors that sell items in our store, all sales are final.
Should you purchase a defective item, you can contact the shop directly and we can make appropriate arrangements to replace that item.
Q: Do you do workshops, private parties, birthday parties, rent out the workshop space, etc?
A: Yes to all the above! You can find our workshops & class schedule HERE, plus we always announce them on our social media and in emails.
As for parties, workshop space rental, etc contact us at email@example.com and we can discuss it further.
Small businesses need our customers more than ever right now, and we're all so grateful for each order we continue to receive. We're all in this together!
Q: How is your shop handling the Covid-19 pandemic?
A: We stayed open to in-store shopping for as long as we were able. We were disinfecting between each customer, wiping counters, door knobs, etc. Because we're a small boutique, we rarely had more than a handful of customers shopping at one time, and we were able to stay spaced far apart as they shopped.
On 3/24 non-essential businesses in Franklin, TN were required to close to shopping. We adjusted our business model to offer free curbside pick up for online and local orders, and local delivery options.
Thankfully, we were able to reopen on May 1, 2020. We follow CDC guidelines for retail and have hand sanitizing stations available in the shop.
AS OF JULY 8, 2020 MASKS MUST BE WORN TO SHOP INSIDE.
Q: How can I still support you as a local small business during this time?
A: Keep us in mind as your "Creative Click-List" shop. We're well stocked on our chalk and milk paint, IOD transfers, vintage, home decor, furniture, project pieces, etc.
Q: How can I place a local order for the free curbside pick up?
A: Choose "pickup" at checkout on the webstore and we'll contact you directly about making pickup arrangements.
Q: How do I schedule Curbside pickup?
A: Once you place your order online, we'll send you an email confirmation of your order. Then, we'll send a separate email with available times & dates to schedule your pick up. Someone will be at the shop at that time, and you'll call or text 615-516-7055 when you're there. We'll bring your order right to your vehicle.
Q: What happens if I can't make it to my scheduled pick up time?
A: If you can't make it to your scheduled pick up time, please notify us ASAP so we can reschedule or make other arrangements.